Returns & refunds

Every Noha piece is made to order for you. Orders are placed and paid on Etsy, and our return terms are the same as in our Etsy shop policy.

Damaged, faulty or not as described

Arrived damaged or faulty? Message us on Etsy with a photo and we’ll replace it or refund you.

A photo helps us fix it quickly, so please send one as soon as you can (ideally within 7 days of delivery). This is a request, not a deadline: your legal rights for faulty goods always apply. We’ll replace the piece or refund you in full, including shipping. You won’t need to send it back unless we ask.

Changed your mind

Returns are accepted within 30 days of delivery. We don’t offer exchanges. Message us on Etsy first and we’ll send you the return address.

Return shipping is paid by the buyer. If the piece isn’t returned in its original condition, the buyer is responsible for any loss in value. Once the piece is back with us, we refund you through Etsy.

Customers in the EU and the UK

You also have a legal right to withdraw from your purchase within 14 days of delivery, without giving a reason. If you withdraw, we refund everything you paid, including the standard delivery cost (but not the extra cost of any faster delivery you chose), within 14 days of your notice. We may wait until the piece is back or until you show proof that you’ve sent it. Unless the law where you live says otherwise, you pay the direct cost of sending it back.

Legal guarantee

In the EU, the law gives you at least 2 years to claim for a fault that existed when your piece was delivered. Nothing in this policy limits your legal rights.

Questions

Message us on Etsy or write to team@thenoha.com. We usually reply within a day.